Maintenance
Maintenance
Maintenance and upkeep of computing systems are pivotal for their continued efficiency and durability. Our specialized technical support service caters to the management of various HPC architectures, spanning SMP systems, Infiniband clusters, and hybrid arrangements that integrate GPUs or co-processors. We collaborate closely with system administrators, offering expert guidance for optimal configuration and swift resolution of any technical challenges.
Our expertise extends to supporting leading parallel file systems like Lustre or BeeGFS, essential for high-performance HPC and high availability clusters. We provide thorough advisement on selecting the most appropriate file system and ensure meticulous installation and optimization to maximize performance.
Furthermore, our skilled technicians boast solid scientific backgrounds, enabling us to offer users exceptional support and guidance when utilizing simulation software on supercomputers.
Why Is Maintenance Important?
Maintenance is a crucial element in ensuring the longevity and optimal performance of high-performance computing (HPC) systems. These systems are the backbone of numerous industries and are critical for driving innovation, research, and business success.
By prioritizing maintenance in HPC systems, companies guarantee optimal performance, stability, and resilience. Emphasizing regular and effective maintenance practices ensures that HPC systems deliver peak performance, driving innovation and success across various industries
- System Stability
- Enhanced Performance
- Prolonged Lifespan
- Minimized Risks
- Cost-Efficiency
- User Experience
- Business Continuity
Support
Maintenance and technical support for computing systems are foundational throughout their lifecycle. At our organization, we provide robust and tailored technical support services specifically designed to manage diverse HPC architectures, spanning from SMP systems to Infiniband clusters, and hybrid architectures encompassing GPUs or co-processors. Our adept team collaborates closely with system administrators, offering optimal configuration guidance for all cluster management tools. In addition, we promptly address and resolve technical issues on-site with precision and efficiency.
Our technical support encompasses expertise in managing widely-used parallel file systems in supercomputers, such as Lustre or BeeGFS. These systems play a crucial role in ensuring high performance in both HPC and high availability clusters. We are committed to advising on and implementing the most suitable file systems to meet our clients’ needs, ensuring its installation and optimization for maximal performance.
Moreover, our technicians possess extensive scientific knowledge and experience in assisting users of computing systems. This expertise enables us to deliver top-tier support, providing guidance and swift resolution for any technical challenges that may arise when using simulation software on a supercomputer.
Support Offerings:
Support Hour Pack:
Tailored to accommodate customers requiring occasional or punctual support, our technical support hour packages, facilitated by our specialized technicians through ticketing tools and phone support, offer flexibility. The minimum package includes 10 hours with a three-month validity period.
Support Agreements:
For clients seeking more consistent and ongoing support, we offer the negotiation of service-level agreements (SLAs) with precisely defined actions to be executed by our expert technicians. This approach ensures that issues are efficiently addressed without the need for specific HPC technicians on the client's staff.
By providing comprehensive and tailored maintenance services and technical support solutions, our aim is to ensure the seamless and optimized operation of HPC systems, effectively meeting the specific needs of our clientele.
Managed Services
To effectively oversee and manage HPC environments, we offer remote administration managed services, ensuring secure and auditable practices.
Our suite of services includes the complete or partial outsourcing of a company's infrastructure and personnel when necessary. For instance, in scenarios demanding intensive infrastructure usage to allocate necessary resources across various business areas. Our HPC managed services seamlessly integrate personnel, operational processes, and essential technology for efficient operation. This integration is facilitated remotely using monitoring software that manages functions, connects with requisite servers, and services.
Responsibilities under remote administration encompass a broad range of tasks, including hardware and security monitoring, backups, user and group management, software installations and updates, as well as user support. We employ methodologies, established procedures, and purpose-driven programs to curtail service downtime while optimizing computing resources. This comprehensive approach allows companies to focus more keenly on their core business strategies.
By leveraging our managed services, companies can achieve a streamlined and efficient operation of their HPC systems, enabling them to concentrate more effectively on their business growth and strategic objectives.
